RETURN & EXCHANGE POLICY

At our store, customer satisfaction is our top priority. Since we manage our own local inventory and ship directly across Pakistan, we ensure each product is thoroughly checked for quality before dispatch. Please read our policy carefully:

• 7-Day Exchange Window: We offer a strictly 7-day exchange policy if you receive a damaged, defective, or incorrect product. You must notify us within 7 days of delivery.

• Conditions for Exchange: The product must be unused, undamaged, unopened, and in its original packaging.

• Mandatory Video Proof: You must provide your order number along with a clear unboxing video or photo showing the defect. Without video proof, exchange requests will not be entertained.

• No Cash Refunds: We do not offer cash refunds for change of mind. Refunds are only processed if the item is completely out of stock. Approved refunds will be sent via EasyPaisa, JazzCash, or Bank Transfer.

• Shipping Charges: If the product is faulty from our side, we will bear all delivery charges for the replacement. For personal preference exchanges, the customer will pay the return shipping fees.

👉 How to open an exchange request? Please contact our support team via WhatsApp or Email with your Order ID and product images/videos.